IMPORTANT - All potential warranty claims must meet this criteria:
1. Product must be within the warranty period (See below for the warranty of each product category.)
2. All claims must include a proof of purchase that clearly identifies the dealer and purchase date. (If proof of purchase cannot be provided, Jones will use the manufacturing date as the start of the warranty period.)
3. Warranties apply only to Jones products purchased from Authorized Jones dealers (Link to Dealer Locator) and are valid for the original buyer only.
Please carefully read our warranty policy to verify your product is eligible for warranty consideration.
If you feel you have a valid claim, please go here for information about how to submit claim « Returning product for warranty »
Returning Product For Warranty
Note- warranty procedures vary based on where your Jones product was purchased. See below for details.
Product Purchased From Authorized Jones Dealer:
Defective product purchased from a Jones dealer must be returned to the point of purchase. The dealer will submit your warranty claim and arrange replacement or refund if claim is accepted.
If you have purchased your product in a different country than the one that your are currently living in, and are unable to submit a claim to the shop where you bought it, please contact us here. If the warranty claim is accepted, a flat fee will be charged to cover the international economy rate shipping of the product to your address. International fee - $90.
Product Purchased From Authorized Jones Online Dealer:
Contact customer service at the online dealer where you bought the item. The online dealer will submit your warranty claim and arrange replacement or refund if claim is accepted.
Product Purchased From Jonessnowboards.com
If your product was purchased directly from jonessnowboards.com, please contact us directly here.
Product Purchased On Ebay, Craigslist, etc.
Sorry, products purchased online from non-authorized Jones dealers are not covered by warranty. If the eBay seller you bought the item from is an official reseller/dealer then please contact them to arrange a warranty.
Jones Limited Warranty For Snowboards & Splitboards:
Jones guarantees all snowboards and splitboards to be free from defects in materials and craftsmanship for a period of three (3) year from the original date of purchase at a Jones Authorized Dealer.
Jones Limited Warranty For Climbing Skins:
Jones guarantees all splitboard climbing skins to be free from defects in materials and craftsmanship for a period of one (1) year from the original date of purchase at a Jones Authorized Dealer.
Jones Limited Warranty For Clothing and Accessories:
Jones guarantees all apparel and accessories to be free from defects in materials and craftsmanship for a period of (180) days from the original date of purchase at a Jones Authorized Dealer.
Jones Lifetime Warranty For Backpacks:
Jones guarantees all backpacks to be free from defects in materials and craftsmanship for life. Read below « Lifetime Warranty (Backpacks) » for more information.
Snowboard/Splitboard Limited Warranty
The warranty is subject to the following limitations in addition to any imposed by virtue of applicable law.
All coverage under this warranty is void if any modification, change or alteration has been made to the product that is not specifically authorized in writing. Jones products are not covered by any verbal warranties.
Snowboard/Splitboard damage NOT covered by warranty:
ROCK DAMAGE AND ANY OTHER IMPACT RELATED DAMAGE IS NOT COVERED UNDER THIS WARRANTY.
Any intentional damage or unintentional damage caused by the rider’s carelessness, abuse, misuse, or neglect.
Impact damage such as from rocks, stumps, rails, etc.
Any damage caused by, related to, or resulting from modifications made after purchase and not authorized by Jones.
Stress cracks in lacquer and non-structural cracks on used snowboards.
Scratches, chips, and/or indentations in the topsheet.
Graphic fading, discoloration, or other aesthetic blemishes that do not impair performance.
Minor base irregularities, including base dimples in binding insert area.
Damage caused by improper mounting or adjustment of bindings.
Damages caused by using improper length of binding mounting screws.
Improper rider-board match (i.e. too much weight on a too short board).
Spinning or stripped inserts caused by improper mounting of binding hardware.
Damages incurred in shipping.
Damage caused by use of solvents, adhesives or LOC-TITE®.
Snowboard/Splitboard defects accepted for warranty claims:
Structural cracks and water infiltration on top laminate, base, core, or sidewall due to improper lamination.
Topsheet, edge, sidewall, tip and/or tail protector delamination.
Tip and/or tail radius lacquer cracks causing a loss of adhesion to top surface.
Insert cracks, structural cracks, or water infiltration around the inserts.
Spinning or stripped inserts (not caused by improper mounting of binding hardware).
ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED TO THE DURATION OF THE WRITTEN WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF MANUFACTURER OR SELLER. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH VARY FROM STATE TO STATE.
Backpacks Lifetime Warranty
Jones backpacks lifetime warranty covers defects in materials and craftsmanship for the life of the pack to the original owner. All claims must include proof of purchase from an authorized Jones dealer.
‘Lifetime’ means the lifetime of the product and not the lifetime of the consumer. The product’s lifetime depends on how well it’s taken care of and how much use it gets. Outdoor adventures can be rough on your gear and taking care of your equipment will increase the lifetime of the product.
Normal wear and tear damage, damage caused by misuse, improper care or impacts/accidents are not covered by this warranty. Wear and tear is the inevitable damage resulting from normal use and exposure. Losses or costs incurred as a result of defects in materials or craftsmanship are also not covered.
If your pack should ever fail due to a defect in materials or craftsmanship, we will repair it free of charge or replace it at our discretion.
In the event an exact product replacement (Model, size, and/or color) is no longer available, we may replace your product with one of comparable performance, size, and value or we will offer you a refund for the purchase price. This applies to replacement parts as well.
Customers/dealers are responsible for shipping charges to submit boards for warranty inspection. Return shipping cost for valid claims will be covered by Jones.
Your product does not need to be registered for warranty, but you will need a valid proof of purchase from an Authorized Jones Dealer to pursue your warranty claim.