Contact Us

Got a product question the Help Center doesn’t answer? Got a cool photo to share? Send us any questions and stoke you got.

FAQ / General

You can demo our boards at select retailers around the world. Look for the nearest Jones EPICenter or Test Center in your region here:

Jones EPICenters are select retailers that offer a complete collection of Jones products and expert knowledge about backcountry snowboarding. The EPICenter network includes many of the most well-respected snowboard shops in the world where riders can find the best technical support for questions about Jones gear or even local backcountry and avalanche awareness info.

Jones Test Centers also offer limited demos and an extended product selection

Please contact retailers by phone or email to confirm demo availability and to learn about special demo event opportunities.

There are currently no open positions at Jones headquarters in Truckee (USA) or Rolle (Switzerland). We do accept resumes and CV for future reference if a position becomes available, but please do not expect an immediate response when submitted. You may send your information here.

If you are looking for a position in a specific country, you may contact our distributors directly. Please find our distributors contact here.

We are always looking to meet new high caliber shredders and snowboard mountaineers.

Our team is currently stacked with a solid crew of talented riders so additional sponsorship opportunities are limited, but it’s not impossible to join our team if you have extremely notable skills and experience.

Consider your sponsorship application like the application for an important professional job. The first step is to submit a “Portfolio” that showcases your riding abilities and backcountry experience. Your portfolio may include photos, videos, climbing/riding resume, contest results, media coverage and current sponsors. Send your portfolio to Jones here.

Also note that the best way to earn sponsorship is to begin at the regional level. If you are one of the most talented and motivated local riders there might be an opportunity to begin working with the Jones distributor or rep in your region. Joining the shop team of your local Jones dealer is also a great way to jump start your riding career.

Good luck!

Yes! We will give you free stickers if you send us a Self-Addressed Stamped Envelope (SASE) to the address below. Feel free to also send us any pictures, art or stories you’d like to share. Amazing submissions may be richly rewarded!

North America
Nidecker USA
To: Sticker Service
10153 West River Street
Truckee , CA 96161 – USA

Yes! We will give you free stickers if you send us a Self-Addressed Stamped Envelope (SASE). Feel free to also send us any pictures, art or stories you’d like to share. Amazing submissions may be richly rewarded!

Find the address to send the Self-Addressed Stamped Envelope in your home country right here.

FAQ / Ecommerce

No, we currently ship online orders to only the USA and Canada.

You can choose your country by selecting it in the region selector located at the top of the website.

If you are interested in purchasing product outside the USA or Canada, please visit an authorized dealer. You can use the dealer locater tool by clicking here.

Do you sell factory seconds or special products?
No, we do not sell factory seconds or any special products. You may find discounted or previous model year products to your local dealer.

If a product is out of stock on Jonessnowboards.com, check stock availability at your local Jones dealer or EPICenter.

Jones EPICenters are select retailers that offer a complete collection of Jones products and expert knowledge about backcountry snowboarding. The EPICenter network includes many of the most well-respected snowboard shops in the world where riders can find the best technical support for questions about Jones gear or even local backcountry and avalanche awareness info.

Find all worldwide Jones dealers here.

We do not know inventory at our dealers. Please contact a dealer via phone or email to verify stock availability.

We debut our new product line including a refreshed website in Mid-August/Early September.

All authorized Jones Dealers also have access to our catalogs.
Find your local dealer here.

For south hemisphere, please contact our distributor, you will find his information here.

We do not accept pre-orders for purchases on jonessnowboards.com.

Your local Jones dealer may accept pre-orders at their discretion. Find your local dealer here.

We do not stock previous season’s products. If you are looking for a particular item from a past season, please check with your local dealer or search online. To find a local dealer, click here:

If a product is out of stock on Jonessnowboards.com there is only a small chance it will be re-stocked. Please look for products at your local Jones dealer or EPICenter.

Jones EPICenters are select retailers that offer a complete collection of Jones products and expert knowledge about backcountry snowboarding. The EPICenter network includes many of the most well-respected snowboard shops in the world where riders can find the best technical support for questions about Jones gear or even local backcountry and avalanche awareness info.

Find all worldwide Jones dealers here.

We do not know inventory at our dealers. Please contact a dealer via phone or email to verify stock availability.

We will send your tracking number once your order ships in (1-4) business days.

If you do not receive the tracking code and order receipt within 5 days of placing your order, please contact us.

FAQ / Products

No, we currently do not offer custom graphics or sizes due to the complexity and expensive price of setup tools.

No, you can use any snowboard or ski wax. All Spoon surfaces should be waxed for best performance.

Depending on the board model, Spoon tips and tails are contoured up 1-7 mm. The rounded surfaces of the Spoon are designed to be smooth like the rest of the base so they should be maintained if rough or damaged. You can grind Spoon boards on standard grinding machines but you must grind the spoon surfaces by hand, not using the feed wheel. With the feed wheel lifted, grind the spoon sections by “rolling” the nose and tail side-to-side while passing the board back and forward on the belt.

The same “rolling” technique should be used for grinding the ‘Wings’ on the tail of the Hovercraft, Ultracraft and Storm Chaser. The Speed Channel on the Hovercraft/Ultracraft and Storm Chaser does not require tuning.

All Spoon surfaces should be waxed for best performance.

All Jones boards come with a 90 degree factory edge angle. You may adjust the edge angle to tune the board to your riding style or local conditions.

Maintaining your edges is crucial for maximum performance. Tune magne-traction edges using the same technique and tools as standard edges, just use a little less pressure.

Jones dealers and professional ski/board tuning shops will offer the best tuning services. Find your local dealer here.

Jones boards come lightly de-tuned from the factory. It is not mandatory to de-tune your board more, but if you feel the tip or tail of the board is still catchy, you may de-tune further using sand paper or a file.

For questions about de-tuning, contact your local Jones dealer here.