Shipping information
Free shipping (5-8 day) in United States for all orders over $100! Learn more about shipping times, delivery options, and tracking so you always know when your gear will arrive.
Learn moreEasy 30-days returns
Changed your mind? Return any new, unused item within 30 days of purchase for a refund. Please note that you will need to cover the return shipping.
All sales of discounted items are final and do not qualify for a return. We can't do direct exchanges, but you can return and reorder.
Extended warranty
Register your gear now to unlock extended warranty on your product (snowboard, splitboard, jacket, puffy, pants and bibs).
Register your productThe Jones Pro Program is open to our family of authorized dealers, industry affiliates and professional mountain guides – all people who live and breathe snowboarding and work in our industry full time.
To respect the hard work of our retail partners, we limit pro program eligibility to only specific outdoor industry professionals such as certified snowboard guides, avalanche professionals, level-3 snowboard instructors, FIS coaches, full-time patrol or search and rescue employees, full-time year-round resort employees, and core snow/skate/surf manufacturer employees.
We’re honored to partner with these riders as they are working toward the same goals we are: to help others experience adventure in the mountains and foster a community rooted in protecting the outdoors.
If you feel you qualify for the Jones Pro Program, don't hesitate to apply now.
Sign in or create an account with your work email to access your Pro account, or apply to the program using a pre-approved email domain, an activation code or a verification document.
Additional discounts
Jones Pro program discounts cannot be combined with any other offer advertised on jonessnowboards.com including shipping discount promotions.
Code expiration date
Programs are annual and run for 1 year starting from the application validation. Codes issued in previous years expire - you may need to reapply annually if your Pro membership doesn't renew automatically.
Personal use
Products purchased through the Jones Pro program are for your personal use only. Any person found to be attempting to resell or otherwise re-distribute products purchased through the Jones Pro program will have future access privileges revoked. All Jones Pro program orders are monitored.
If you have friends or family interested in Jones product, please refer them to their local Jones dealer or jonessnowboards.com
Code limitations
Each code has a defined value, which is visible at checkout. The code is valid throughout the season.
Eligibility
Your profession should be on the list and your rate of employment must be at least 80%.
Returns
New, unused items in the original packaging may be returned for a full refund within 30 days of delivery.
Warranty
Products purchased on Jones Pro program are covered by standard product warranties. The warranty period varies by product category and starts on the date of product delivery. See complete warranty policy.