I purchased Jones bib shorts (MTN Surf Recycled Bib) trusting in the quality and reputation of the brand.
After just three outings, the garment gave way along a side seam, resulting in the fabric subsequently opening. From the images it is clear that the problem started from the stitching (skipped stitches) and not from external damage or improper use.
Despite this, the warranty request was rejected, attributing the problem to an alleged tear caused by use, which does not correspond to the real dynamics of the damage.
We are talking about a high-end technical product, for which a very high level of quality and after-sales assistance is expected.
Disappointed above all by the management of the case: more attention towards the customer is expected in such obvious situations.
I will carefully evaluate future purchases from this brand.