Ordering & Returns policies

Part 2 of the General Terms and Conditions.

2.1 Returning Merchandise

Every item we sell has a 30 day return policy* from the purchase date. If your new, unused, unwashed item doesn’t work out, you have 30 days to return for a refund.

There is a flat rate return fee of $6.95 that will be subtracted from your total refund for US and Canadian web store orders.

There is no return fee for EU/CH orders.

All items must be returned in original condition, including manufacturer packaging, tags, documentation and all accessories. Returns will be refused (or a restocking fee will be applied) if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged, and do not use manufacturer boxes for shipping back bindings. They must be placed within a separate shipping box.

When ordering Jones Apparel, please use the sizing charts to determine the correct size. Keep in mind ordering multiple sizes and returning a large part of your order has a big environmental impact due to the excess shipping and packaging.

30 Day Policy*

Our 30 Day Return policy starts on the day the order is placed and includes weekends and public holidays. Refunds will be processed within 5-10 days upon arrival of return package, but we endeavour to process refunds faster where possible. It takes 1-3 days to post to your account once refund is issued.

For US and Canada - All discounted items sales are final and do not qualify for a return and refund.

To initiate a return, please click here.

We do not accept used items, but we are happy to help you with any manufacturer defects and warranty replacements. Please see our warranty policy here.

Received a damaged or incorrect item? Contact us.

See details here.


For the US and Canada: Don’t like the colour or want a different size? No problem! New, unused items can be exchanged for the same item in a different size or colour within 30 days of the purchase date. *Please note, we do not accept exchanges for a different colour Flip Flop base, as we cannot guarantee the warehouse will have the other base colour in stock.

We reserve exchange orders for 14 days. If we don’t receive your return within that time, your exchange order will be canceled. Please ship the return package immediately upon receiving your return label as there can be transit delays. If your exchange is canceled, you’ll receive a cancellation email. You may still return the item for a refund.

All items must be returned in original condition, including manufacturer packaging, tags, documentation, and all accessories. Returns will be refused if items arrived used or damaged due to improper packaging. Please ensure returns are carefully packaged. Do not use manufacturer boxes for shipping back bindings, they must be placed in a separate shipping box.

Once the returned item is checked into the warehouse, your replacement item will ship out, and you will get an email with the tracking number.

To initiate an exchange, please click here.

For Europe: Currently we are not able to facilitate Exchanges. You can however return the product and order a new one by yourself.

2.2 Shipping and handling charges

See details here.

2.3 Payment Methods

See details here.

2.4 Sales Tax

Tax will be applied to your order if it is delivered from the same state or province as your shipping address. Some areas require tax to be assessed on shipping and handling charges.

2.5 Online Gift cards

We may offer online Gift Cards for sale. Any Gift Cards purchased on this website can only be used to buy products on this website. They cannot be redeemed for cash, except as required by law. Gift cards cannot be reloaded.

If a Gift Card purchased on our website is lost or stolen, we will replace it with a Gift Card in the amount of the remaining balance, only if the purchaser’s Gift Card confirmation email and Gift Card # are provided to us as proof of purchase. To report your card as lost or stolen, contact our Gear Gurus here. For additional Terms and Conditions, see the Gift Card purchase page or the Gift Card Confirmation email.

2.6 Refunds, credits and balances due

As soon as We receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution’s billing cycle.

2.7 Timing of billing

Credit Cards: Your credit card is authorized at checkout. If this authorization is not successful you will be notified at checkout and can use another card or payment type. If authorization is successful, we then pass the order through a fraud and ID theft security system. If approved your order is processed and you will receive a confirmation email. If you have not received a conformation email within 12 hours of placing your order please contact us here.

2.8 Damaged and defective items

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please contact our Gear Gurus here.

2.9 Limits of responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

2.10 Price and/or description changes

All prices, pictures, and descriptions on this website are subject to change. We maintains no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.

2.11 Errors on our site

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered.

If an item ordered is out of stock, you will receive an email detailing the item in question and how to proceed.

We reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

If your payment has already been processed for the purchase when your order is cancelled, we will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.